|
Customer Support Engineer |
|
Summary: #17818 Senior Customer Support Engineer Backup and Recovery Area: Palo Alto, CA Description: The candidate will take responsibility for handling first level support initially and rapidly the second level of support. As an experienced engineer, the candidate will respond to technical inquiries, work with customers or partners, register the cases according to the company process, adhere rigorously to our SLA requirements and ensure that cases are solved in the most efficient way. The resolution of customer inquiries will privilege direct feedback; for more involved questions, the ... Category: Customer/Technical Support | |