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Service Desk Technician (QM/Tier 1+)
USA-MD-Bethesda - grsi.com
Location: Bethesda, MD
What Youll Do
You will be a dynamic Service Desk Technician working... got experience monitoring the user support phone line and inbound ticket queue for the Service Desk...).
Exceptional customer service skills.
Proven ability to effectively and confidently
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Seen at grsi.com 2301 days ago
Service Desk Technician (Pool)
USA-MD-Bethesda - grsi.com
GRSi / Service Desk Technician (Multiple Openings; Tier I, II and III) / MH2618
Client: NIH NHLBI... service level agreements (SLAs).
Provide outstanding customer service both at desk-side... certification required:
Customer Service Representative, Support Center Analyst, Desktop
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Seen at grsi.com 2310 days ago
Service Desk Tech Tier II
USA-MD-Bethesda - grsi.com
Job Details Service Desk Tech Tier II Job code 2828 Job Category Information Technology City Bethesda Job Description GRSi Service Desk Technician Tier II MH2828 Program NIH NHLBI National... Provide outstanding customer service both at desk side and via remote tools such as Bomgar Cisco
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Seen at grsi.com 2310 days ago
Help Desk Specialist
USA-MD-Bethesda - grsi.com
and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service... and customer service skills.
General experience includes increasing responsibilities in information... and documents cases thoroughly and accurately in real time, per NIDDK and NIH service standards
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Seen at grsi.com 2301 days ago
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